Privacy Policy for Detailers of Naples

At Detailers of Naples, we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, and safeguard your data when you use our services, visit our website, or engage with our communication channels, including A2P messaging. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information in various ways, including but not limited to:

•Personal Identifiers: Such as your name, phone number, email address, and physical address when you schedule services or request information.

•Payment Information: Including credit card details, billing addresses, and other payment-related information when you purchase our services.

•Usage Data: Information about how you interact with our website, services, or communications, such as IP address, browser type, device information, and browsing behavior.

•Service Data: Details related to your vehicle, such as make, model, year, and service preferences.

2. How We Use Your Information

We may use the information we collect for the following purposes:

•To provide and personalize our services.

•To process payments and complete transactions.

•To improve our website, services, and user experience.

•To send you updates, promotional content, and customer support communications.

•To comply with legal obligations and protect our rights.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

•Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, marketing platforms, and website hosts.

•Legal Compliance: We may disclose information as required by law or in response to valid legal requests.

•Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred as part of the transaction.

4. A2P Messaging (Application-to-Person)

As part of our service, we may use A2P messaging to communicate directly with you via SMS or other messaging platforms. These messages may include appointment confirmations, reminders, promotional offers, and other service-related communications.

•Opting In: By providing your phone number and agreeing to our terms of service, you consent to receiving A2P messages from Detailers of Naples.

•Opting Out: You may opt out of A2P messaging at any time by replying with “STOP” to any message you receive. You may also contact us to adjust your communication preferences.

•Data Security for A2P: We implement appropriate security measures to protect the transmission of data via A2P messaging. However, we cannot guarantee the security of data sent over wireless networks and recommend caution when sharing sensitive information via SMS.

•Third-Party Services: We may use third-party service providers to manage and send A2P messages. These providers are required to maintain confidentiality and security of your information.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies on our website to enhance your browsing experience. These technologies help us understand how you interact with our website, improve functionality, and offer personalized content. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. If you wish to have your information deleted, you may contact us, and we will process your request in compliance with applicable regulations.

7. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, update, or delete your personal information at any time. If you would like to exercise any of these rights or have questions about your data, please contact us at the information below.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” at the top of this document.

10. Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your personal information, please contact us at:

Detailers of Naples

Email: info@detailersofnaples.com